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Human Resource Management
A manager's most important, and most difficult, job is to manage
people. You must lead, motivate, inspire, and encourage them. Sometimes you will have to hire, fire, discipline or evaluate employees. These articles and links will help you find the best ways to handle some these people management issues.
Take a look at these HR resources
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Managers: Take a Message
Practice managers are often inundated with phone calls and emails from clients, vendors, team members, and solicitors. It's nearly impossible to answer and deal with each call or email in real time and it's understandable to feel overwhelmed ...... . . . keep reading
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What Makes a Great Manager?
I have found that great managers create and cultivate an environment where their team members are motivated. They motivate their team by properly and thoroughly implementing training programs so that employees are equipped to do their jobs. This ..... . . . keep reading
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Managers: Take a Walk
The responsibilities of a practice manager may seem endless especially when dealing with budgeting, marketing, inventory, and employment issues. In addition to the many critical operational tasks, it's important for managers to keep their...... . . . keep reading
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Why Your Employees are Losing Motivation
Management must understand the three sets of goals that the great majority of workers seek from their work - and then satisfy those goals. Employees who work for companies where just one of these factors is missing are three times less ...... . . . keep reading
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Job Descriptions - Why do I need to Write Them?
Drafting job descriptions requires time, effort and creativity. The focus needs to be on what the job requirements are to support your Practice's current needs and long-term objectives. Without a job description, it is not possible ...... . . . keep reading
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Establishing Protocols Paves The Way To Success
Many veterinarians we talk to about this issue of creating standards in their practices are concerned about dictating how to practice medicine to their colleagues. However, the medical protocols are not meant to be a rigid rule to follow. Rather, they...... . . . keep reading
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Meeting Magic: How to Run Successful Staff Meetings
During 31 years in private practice, I have witnessed staff meetings characterized by dynamic dialog as well as those veiled in silence. I have shared in employee celebrations and been asked to address the causes of financial hardship. I have.... . . . keep reading
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Business Skills -- Mindset or mental meltdown?
I recently received an e-mail that made me angry. It was from a company that I had been talking to for 2 months to resolve a problematic computer purchase. Although I had written repeatedly asking for the correction of certain ... . . . keep reading
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Extinguishing Burnout
Jim is the kind of veterinarian who prides himself on going to the "nth degree," but lately, he just isn't himself. Jim used to be an enthusiastic team member, arriving early and working late. Clients loved his energy and conversation. Over the ... . . . keep reading
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Leverage Your Techs & Let Your Doctors Diagnose!
One of the challenges we face in everyday practice is coping with disorder. Uncontrollable events like emergencies, walk-ins, and understaffing can wreak havoc on a staff's usual efficiency. In a time crunch, leveraging the communication ...... . . . keep reading
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Do you know your stuff?
"I'm not the doctor" isn't a reason to not know the answer to these common client concerns. Here's a look at some of the facts and protocols everyone on your team should know. As Mrs. Goodins checks out at ABC Veterinary Hospital, she asks the...... . . . keep reading
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