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home | HR Management
 
HR Management
Human Resource Management

A manager's most important, and most difficult, job is to manage people. You must lead, motivate, inspire, and encourage them. Sometimes you will have to hire, fire, discipline or evaluate employees. These articles and links will help you find the best ways to handle some these people management issues.

Take a look at these HR resources

Stop motivating and start inspiring your veterinary staff
Stop motivating and start inspiring your veterinary staff Don't let fear of failure or change stand in the way of your practice's success. Get everyone on board by building a stronger sense of purpose. As Dr. Allan called the monthly staff meeting to order, he tried to smile, but the recent ...... . . . keep reading
Practice Survival: 5 mistakes your veterinary office receptionist is making on the phone
Practice Survival: 5 mistakes your veterinary office receptionist is making on the phone Communicating effectively over the phone is just as important as in person. Here's how to make sure your veterinary team does it right. Veterinary team members have more contact with clients over the phone than they do in person. Yet practice ...... . . . keep reading
How to say what you mean
How to say what you mean You don't have to zip your lip if you're having trouble communicating. Instead tune in to your attention level, body language, tone level, and these other tips. In your daily interactions with clients and co-workers, there ...... . . . keep reading
7 Incentives That Motivate Employees More Than Money
7 Incentives That Motivate Employees More Than Money It's a question that we hear all the time: "How can we motivate our employees?" The question is asked so frequently because getting the answer right is so vital to the continued success of your team and practice. Simply put, motivated employees will always be more productive than those with limited ....... . . . keep reading
Mission Statements: A Compass for Effective Decision-Making
Mission Statements: A Compass for Effective Decision-Making Mission statements provide a clear, concise, and written representation of a practice's philosophy. Today, many practices have mission statements, but the way they are crafted and utilized for decision-making varies from practice to practice.... . . . keep reading
Compensating Doctors by Salary Still Works!
Compensating Doctors by Salary Still Works! The question, "What is the best system for compensating practicing veterinarians?" is fiercely debated in veterinary medicine today. Production pay is the answer getting most of the attention lately, but I think the benefits of ..... . . . keep reading
Calm the Chaos: 5 Tips for Turning Front Desk Chaos Into Tranquility
Calm the Chaos: 5 Tips for Turning Front Desk Chaos Into Tranquility The phone board blinks with held and incoming calls. Impatient clients mill around the waiting room. And you wish you'd stayed in bed. Welcome to Monday morning. With veterinary care becoming more complex each day - more services ....... . . . keep reading
Smile, You're on Clinic Camera!
Smile, You're on Clinic Camera! You have no idea how much you and your team can learn from videotaping and reviewing exam room visits. I closely watched a veterinary student as she saw her exam room work on videotape. We watched the entire visit from the moment .... . . . keep reading
Do you train your practice team members in business etiquette
Do you train your practice team members in business etiquette If you want to make a good impression, know that you need to project 3 C's: You can project confidence by having a straight but relaxed posture. Hold your head high and steady. Don't slouch or slump.Moving in a natural, unaffected manner..... . . . keep reading
Assertiveness - Working with People; Not Against Them
Assertiveness - Working with People; Not Against Them Do you consider yourself to be assertive? And what does being assertive mean to you? Does it mean exercising your rights all the time, every time? Or does it mean knowing when to let someone else or some other cause or outcome take precedence .... . . . keep reading
She Just Did What? Managerial Mistakes and Their Solutions
She Just Did What? Managerial Mistakes and Their Solutions Your team members' work world revolves around their manager. It makes sense, then, that team members want to get along with and respect their supervisor/manager. In the Harvard Business Review's Answer Exchange, respondents identified a ..... . . . keep reading
Managers: Take a Message
Managers: Take a Message Practice managers are often inundated with phone calls and emails from clients, vendors, team members, and solicitors. It's nearly impossible to answer and deal with each call or email in real time and it's understandable to feel overwhelmed ...... . . . keep reading
What Makes a Great Manager?
What Makes a Great Manager? I have found that great managers create and cultivate an environment where their team members are motivated. They motivate their team by properly and thoroughly implementing training programs so that employees are equipped to do their jobs. This ..... . . . keep reading
What Every Team Member Should Know About Practice Management
What Every Team Member Should Know About Practice Management Ask anyone who has worked for someone for a while and they will quickly agree that nothing compares to having a wonderful boss at work. Several studies recently completed by the American Management Association demonstrate that ..... . . . keep reading
4 signs your practice suffers from constipated communication
4 signs your practice suffers from constipated communication It's the things you don't say that can hurt your practice's health the most. Here are four symptoms to look for, along with tips to open up dialogue. One of the most valuable communication lessons I've learned over the past 20-plus years is .... . . . keep reading
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