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home | Article Index

Complete Article Index

This website includes articles covering a wide range of practice management related topics. Use this index to search the current article database to find articles covering your particular interests.

The following is a complete index of all the articles on this site - presented in the most current to oldest article sequence.

Displaying Matches 1 thru 60 of 182 Found. NEXT

Displaying Matches 1 thru 60 of 182 Found NEXT

How profitable is your pharmacy?

This is an updated version of John Sheridans article originally published in 2005. Since then some practices in the UK have reduced their charges for some pharmaceutical products in an effort .. . . . keep reading

Practice Management News and Views from around the World - December 2008 Have a wonderful Christmas
Powerpoint is a great tool but beware! This presentation by comedian Don McMillan highlights so . . . keep reading

Win the Battle, Lose the War

Dealing with customer concerns, problems and issues is a fact of life when you sell a product or service. And every person dealing with consumers has certain customers who are more challenging .. . . . keep reading

Interview with Mr David Hodgetts Cert PFS M.I.A.M

I am delighted to have had an opportunity of talking to David Hodgetts, founder partner of Professional Practice Services, probably now the largest financial advisory centre to the veterinary.. . . . keep reading

Ten Step Exam Room Protocol to bond clients to your practice

The majority of income generated in a veterinary practice starts in the consulting room. This makes the consulting room the most important 100 sq ft in your practice. To improve your ... . . . keep reading

Practice Management News and Views from around the World - November 2008
Vets in Business - from RCVS Vet Careers "Veterinary Science..for all walks of life" on YouTube param name="movie" value="http://www.youtube.com /v/xnOZyE-ZQYY&hl=en& . . . keep reading

How to Avoid Being Clobbered By the Recession

It is always wise to look outside the profession to see what others are doing. Identify their strengths, and then adopt them. For example, the dental profession places great emphasis on ... . . . keep reading

Cutting Costs to Cope with the Economic Downturn

During the first half of 2008, we in the U.S. struggled through very difficult economic times. This year started out after a slow Christmas retail season and talk of recession. We've recently ... . . . keep reading

Improving compliance through recognising and changing limiting behaviours

by Caroline Jevring-Bäck. From a paper presented during the Hills Pet Nutrition - Healthy Pets mean Healthy Business Pre - Congress Practice Health Day, Barcelona, 2007. Do you remember the last .. . . . keep reading

The No-Lo Practice - do you own one? - how do you know?

My video tip this month is to tell you about The No-Lo Practice business tool from Vet Partners. Shock! Disbelief! Practice owners are devastated when they learn their practices are worth only .. . . . keep reading

Wouldn't You Like to Invite these Practice Management Experts into YOUR Practice so that You can Pick their Brains?

Lunch-Break Webinars starting next month. A multi-expert series of 60 minute Lunch Break Webinars offered exclusively for full members of the Veterinary Business Briefing Community. The Webinars will... . . . keep reading

Practice Team Evaluation Survey

Veterinary practices can only deliver high quality professional clinical and support services for their clients when they recognise the importance of the practice team. Practice owners and... . . . keep reading

Practice Management News and Views from around the World - October 2008
This months Video clip - Saving Money on Veterinary Care -- a message to adapt for your own clients param name="movie" value="http://www.youtube.com /v/72wPO3sXjPY&hl= . . . keep reading

Eight Employee Needs You Must Address to Create Passion at Work

Employees in today's workforce are expecting more from their work, their leaders and their organizations.Increasingly, employees want their workplace to provide them ... . . . keep reading

Four Reasons Why Small Businesses Succeed (or Fail)

The American system of business management has been admired and emulated around the world. This system is characteristic of two traits (1) enthusiasm for the future and making things better, and (2).. . . . keep reading

Are You Too Busy to Be Productive? Why customers shouldn't be your first priority

Let's be frank - if you work for a company,(or if you are a manager in veterinary practice) then your primary goal is to make money. Period. You may have secondary goals to serve the ... . . . keep reading

Graduate debt and practice profits - an Interview with Dr James Wilson DVM JD

This summer I was privileged to participate in the mid year meeting of Vet Partners in Kansas City. One of the founder members of VetPartners, formerly known as the AVPMCA ... . . . keep reading

Pop Goes the Weazel download

Do your staff have any idea of the commercial realities of operating a quality professional service, the costs involved and the need to be profitable? You know that somehow you need to teach them but ... . . . keep reading

Practice Management News and Views from around the World - September 2008
This months Video clip - New format for veterinary community website 2008 Veterinary Business Conference/F . . . keep reading

Business Marketing Mistakes: 3 Marketing Mistakes Every Business Manager Makes

Who hasn't let a typo slip by or misspelled the CEO's name or printed the wrong phone number somewhere? Those marketing mistakes don't warrant an article. In fact, just one word of how-to-fix-it advice is .. . . . keep reading

The Questions You Should Be Asking At Interview - and Those You Shouldn't

If you find that your recruitment interviews don't produce results… ie you don't get all the information you need from candidates to make the best decisions then I'm willing to bet that one ... . . . keep reading

Who are the managers? What are they for and what are they worth?
During the last 15 years or so, there has been a steady growth in practice management employment and training opportunities spearheaded by the Veterinary Practice Management Association, a number... . . . keep reading

Your reception staff - the key to business success

My video tip this month is to take a fresh look at your reception team. They are at the hub of your practice and the key to your business success. Receptionists are your link with ... . . . keep reading

Practice Monitor

The Practice Monitor business tool is an Excel based workbook designed to prepare a quarterly management accounting report for your practice to enable you to compare actual performance... . . . keep reading

Practice Management News and Views from around the World - August 2008
This months Video clip - Simon's Cat 'TV Dinner' param name="wmode" value="tra . . . keep reading

Increase Your Revenues by Increasing Your Capacity for Service
You walk into your family doctor's office to have your annual check up and what do you see? Three to four other people in the reception area waiting to see the same doctor you are planning to see at the same .. . . . keep reading

Technology and Standards of Care: The Long-Term View
Just a stroll down the lane today is enough to prove one simple fact of modern-day life -- technology is here to stay. Cell phones abound, laptop computers and PDAs (personal digital assistants) are everywhere ... . . . keep reading

Options for Practice Ownership 2
The second of two articles to review and update current options for practice ownership and to seek individuals who have become practice owners during the last few years and who might be prepared to share ... . . . keep reading

New and Expectant Mothers Health and Safety at Work Kit
This management tool is designed to assist practice owners and managers to prepare some of the Health and Safety documentation for new and expectant mother employees... . . . keep reading

Practice Management News and Views from around the World - July 2008
This months Video clip - Veterinary Marketing Association - interview with Nick Henderson e . . . keep reading

Best Practices of Great Service Companies
Great service companies share common beliefs about the importance of culture, behaviors, people and relationships. These beliefs manifest themselves in different ways, but they form the core of each company's operating principles. . . . keep reading

Options for Practice Ownership
The first of two articles. This one was published in the Veterinary Business Journal in June 2008. The April/May 2005 issue of The Veterinary Business Journal included the first of my articles entitled Major Crossroads in Your Career .. . . . keep reading

Using the Power of the Press to Grow Your Practice
Whether your practice is well established or you are planning a grand opening, you will want publicity to be a part of your marketing strategy. Practices that achieve the kind of publicity that media exposure ... . . . keep reading

Fee Calculator for small animal practice
This business tool will calculate the hourly revenue your practice must generate from the sale of professional time and expertise and help you to calculate fees for specific services. . . . keep reading

Practice Management News and Views from around the World - June 2008
A video clip from Onstream Communications UK Small . . . keep reading

Establishing fees as different as individual practitioners
Establishing fees as different as individual practitioners. Kurt Oster asks 'what can we say about fees and fee structure that hasn't already been said?' Yet, day after day and year after year many practice owners .. . . . keep reading

Take Your Training To A New Level With These 7 Rarely-Used Skills
Take Your Training To A New Level With These 7 Rarely-Used Skills. If you are a trainer, instructor, consultant… or manager who occasionally trains, you are potentially making the biggest contribution to your organisation's fortunes .. . . . keep reading

Who are the managers? what are they for and what are they worth?
Powerpoint presentation delivered by John Sheridan, Anna Wardle, John Bower, Mark Moran and Jane Terry during a webinar presented by Veterinary Business Briefing. Delegates were asked to complete a questionnaire about the management role in practice ... . . . keep reading

One way to increase traffic to your practice website
One of the biggest challenges with a practice website is to generate more traffic to your homepage and there is a strong case for linking your practice website with other web based ... . . . keep reading

Practice Management News and Views from around the World - May 2008
Who are the managers? what are they for and what are they worth? A free on-line webinar for everyone with an interest in the business management of veterinary practices Tuesday May 1 . . . keep reading

Inviting the Elephant into the Room - a dialogue to co-create a financially healthy veterinary profession
Extracts from an article by James F. Wilson and Jim Taylor and published on the website of the National Commission on Veterinary Economic Issues. There is a lot of general knowledge indicating that today's veterinary students are ... . . . keep reading

Veterinary and pet industries - a market overview
A summary of some of the market research based reports currently available. Pet insurance penetration levels among UK pet owners remain low but the potential market continues to expand as the number of pet owners continues ... . . . keep reading

Key societal trends that impact practices
From an article by Karyn Gavzer, MBA, CVPM and published in DVM Newsmagazine March 2008."How will the future be different? It will be limited only by your imagination and desire but one thing's ... . . . keep reading

Interview with Mark Moran
I was pleased to have an opportunity at the recent BSAVA Congress in Birmingham, to have a chat with Mark Moran. We discussed a number of current issues including the impact of the current economic turndown in the UK ... . . . keep reading

Market Research Survey
A number of veterinary practices have found it invaluable to commission market research projects in the catchment area of their practice. They are designed to investigate the attitude of their own clients and of other animal owners in the locality towards their own practice and other competitor practices. . . . keep reading

Who are the managers? what are they for and what are they worth?
Webinar completed
A free on-line webinar for everyone with an interest in the business management of veterinary practices - Tuesday May 13th 2008 1pm. If you employ a practice manager or administrator, if you are employed .... . . . keep reading

Practice Management News and Views from around the World - April 2008
This months important statistic from OnSwitch is derived from the Onswitch customer experience data base of over 2,500 UK practices 6% of practices smell to such an extent that owners . . . keep reading

Are your People Problems really the issue? Take this Mini Quiz
I've discovered an interesting phenomenon when organizations bring me in to help "motivate their people." They may be suffering from customer complaints, staff turnover, or a lack of teamwork. At first glance .. . . . keep reading

The Adult Approach To Discipline
When I was a practising HR manager, I was appalled at the amount of time I spent on disciplining staff. One case alone could go on for weeks. First there would be a suspicion of wrong-doing which ... . . . keep reading

It's all about front of house!
In our increasingly consumer-driven, brand-aware society, where new 21st century external influences, such as the internet and "celebrity" seem to be increasingly moulding our daily lifestyle routine .... . . . keep reading

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· Preparing to speak at NAVC

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· Insurance claim refusal

· Work-lifestyle balance vs Profit?

· Webinar recording now online

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Here's what our members are saying ...

Your audio clip this month was particularly interesting. It is excellent news to hear that some management skills training is now on the veterinary school curriculum. I can't believe it's taken this long. It is well overdue. It was also sobering to hear how the student debt relates to earning potential. (Dave Cumber)

This (the webinar) was definitely a good experience and one which I hope will be repeated. (Dawn Kent)

Do not know what I would have done without you. Thank you so much ..(Jane Tomlin)

I'm glad I joined the members' forum. I like the way you start new threads. (Anna Coombe)

'I thoroughly enjoyed the seminar(with Intervet)and meeting some like minded vets. Once I have had a chance to play with Vetmodel I may well be in touch again to get some feedback. Thank you again'(James Bagnall)

'I thought I would just drop you a line and let you know just how much I am enjoying the seminar series. It is teaching me a great deal and already I am reaping the rewards' (Beresford Capps)

'I found the session extremely useful and informative ... a great platform on which to carry out CPD sessions' (Anna Wardle)

'The new website looks fantastic - well done' (David Finlay)

'another excellent video tip - I really enjoy them, and get the assistants to look at them too' (Russ King)

'as always an enlightening newsletter' (Simon Fryer)

'the latest video - very insightful - thank you again' (Simon Fryer)

'a matter of choice - I like this one and I know from experience that it works' (Mark Moran)

'the latest video' - Great! As ever you remind us ogf the simple, basic things to get right. Not that we didn't know them already, just that when you're up to your arse in alligators it is sometimes difficult to remember that the intention was to drain the swamp! (Jerry Crick)

'I think the approach that you follow in these video tips is very good: simple but relevant, direct to the point, applicable and with practical examples. Please keep them going….' (Pere Mercader)

'I like that video very much: excellent tips and well presented on video . Your clip certainly emphasises the power of video in getting the message across' (David Finlay)

Another very good little video tip John . It is amazing the difference a little smile can make to a consultation!. I certainly have found this recently, and keep pinching myself to keep that happy smile , no matter how lousy I actually feel. Keep them coming (David Finlay)

These seminars .. hope you have plans for another series … was particularly grateful for your time repeating sections (Wayne Gray)