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home | Article Index

Complete Article Index

This website includes articles covering a wide range of practice management related topics. Use this index to search the current article database to find articles covering your particular interests.

The following is a complete index of all the articles on this site - presented in the most current to oldest article sequence.

Displaying Matches 1 thru 60 of 283 Found. NEXT

Displaying Matches 1 thru 60 of 283 Found NEXT

Veterinary Business Video Show - Episode 028

In Episode 28 - we'll consider the future of independent veterinary practice businesses and hear what changes, a long established multi-site practice owner would like to see. We'll look at a new practice management Webinar service in the UK, I'll .... . . . keep reading

Get clients to love your fees

When an owner demands to speak to you about the cost of treatment, it can be hard to keep from glowering. You are on your way to your next patient and, while taking a shortcut through reception, you see Mrs. Smith standing next to the desk. She's .... . . . keep reading

Root out these four flaws in your practice's profitability

Here are four possible flaws in your practice's profitability. If the economics of today's veterinary practices were set to rhyme, the work would be titled Veterinarians in Wonderland. Readers would know it was fictional, of course..... . . . keep reading

What Can You Learn From A Spanish Vet?

I certainly didn't expect it. I did not expect to see such an incredible practice today. Let me tell you the story. For many months now I have been chatting on and off (on the internet) with a Spanish colleague -- Dr. Carlos Muñoz Sevilla. He initially ... . . . keep reading

Veterinary Business Video Show - Episode 027

In Episode 27 - we'll consider what can be achieved in practice if we take active steps to improve communication with clients and how to handle the situation when things go wrong. We'll look at a new veterinary business blog, I'll show you a ..... . . . keep reading

Find a good time for your next practice meeting

Practice managers tell me how difficult it can be to arrange practice meetings. The problem is to find a date and a time which is convenient for everyone particularly if the partners or staff members are located at different ..... . . . keep reading

Veterinary Business Video Show - Episode 026

In Episode 26 - I'll introduce you to a veterinary practice management consultant from Australia and show you a clip from one of his workshops. We'll look at a brand new online resource for business managers here in the UK, I'll show you.. . . . keep reading

Practice Management News and Views from around the World - August 2010

Charisma and Leadership.Despite all the research that has taken place about the nature of leadership, practitioners and scholars have long acknowledged that many aspects of leadership remain a mystery. One such aspect is the concept .... . . . keep reading

Stop Doing Performance Reviews

Performance reviews are not only ineffective, no one likes doing them. So stop already! Here are some reasons to consider dumping the annual review along with suggestions for what to do instead. You don't like doing them. Your staff doesn't ... . . . keep reading

8 Veterinary Practice Financial Myths Busted

Most industries rely on analysts to look at data and create theories about how to succeed. Our veterinary industry is no different. But experience has taught me that these eight "best practices" are no more than widely accepted myths.... . . . keep reading

Price is only an issue in the absence of value

While recently lecturing in Australia, I was surprised to read a front-page headline in the local newspaper declaring "US Recession is Over." So, I thought I would come back and tell everyone the good news: the US recession is over! Well, at least.... . . . keep reading

Veterinary Business Video Show - Episode 025

In Episode 25 -- we'll consider the issue of price versus value, I'll show you a website for a practice in India and discuss how to handle a 'waffler' at your practice meetings. We'll look at a Nifty Business Tool you can use as a layout for a management ..... . . . keep reading

Webcast - How to maximise your practice goodwill

In this webcast for practice owners and managers, John Sheridan discusses the goodwill value of your veterinary practice and considers a three stage strategy to grow the bottom line, achieve controlled profit growth and business value ........ . . . keep reading

Veterinary Business Video Show - Episode 024

In Episode 24 - we'll consider the importance of leadership in veterinary practice and ask whether leadership skills can be taught. I'll show you a website promoting one of the corporate practice models in the United States and we'll take a closer ... . . . keep reading

Practice Management News and Views from around the World - July 2010

The London Vet Show, held in Olympia's National Hall on 22nd and 23rd October 2010, is thrilled to announce a record 200 exhibitors and 1000 delegates are now booked in to attend the 2010 show. The show organised by Closerstill Media Healthcare ... . . . keep reading

Doctor, we need more help!

After an especially busy day, your first response might be "Go ahead; put the help wanted ad in." But don't cave so quickly. When your staff asks for more help, they probably have not had access to or learned what numbers in your ... . . . keep reading

Preserve and Strengthen a Business Partnership

Partnerships can have tremendous benefits for the participants such as sharing financial risks, providing emotional support, broadening key organizational competencies and expanding perspective when grappling with strategic issues. Unfortunately, many .... . . . keep reading

Technology for client communication

It's 7pm at the clinic and Sally and Emily are staring at a stack of records requiring dozens of phone calls and a list of appointment reminders they need to fill out before going home. It's like this every night. Sally looks at Emily, rolls .... . . . keep reading

Veterinary Business Video Show - Episode 023

In Episode 23 -- we'll discuss the importance of management structure in veterinary practice and see what Mark Moran has to say about evolving the practice organisation to meet tomorrows challenges, I'll show you a new web based PMS system that may .... . . . keep reading

Webcast - Make sure the price is right

In this webcast for practice owners and managers, John Sheridan discusses the importance of setting professional fees in order to achieve practice objectives. Getting the fees right is probably the single biggest influence on practice profit ..... . . . keep reading

Veterinary Business Video Show - Episode 022

In Episode 22 -- we'll take a brief visit to India and to France, I'll show you a website where you can access on-line practice management CPD presentations for your practice staff and we'll look at a number of Nifty Business Webcast presentations that ... you can access online as and when you wish and I'll let you have my Quick Business Tip for this episode . . . keep reading

Practice Management News and Views from around the World - June 2010

If you are like most practice owners and managers, you probably spend most of your time on "people problems." One of the most challenging problems is deciding what to do when employees don't get along with one another. How can you sort through the torrent ... . . . keep reading

Have the Confidence to Do It!

Having just spent four days working on a stand at Crufts, what a difference an industry makes when you relate it to selling ! The pet trade's approach to selling clearly highlights the differences between their industry and ours... . . . keep reading

How to Discipline Your Employee

Are all of your employees perfect in every way? Do they always do their best while following all of your work rules, protocols and policies? Do you count your blessing every day for the opportunity to supervise and manage such a wonderful... . . . keep reading

How to Cultivate an Attitude of Ownership Among Your Employees

Have you ever done business with a company and dealt directly with the owner? What kind of experience did you have? Did you feel valued and appreciated and treated as if you were their only customer? If so, how did that make you ... . . . keep reading

Veterinary Business Video Show - Episode 021

In Episode 21 we'll look at another clip from the AAHA outlining the three fundamental steps you need to improve compliance in your practice. I'll show you a website promoting the services of a major veterinary hospital in London and we'll discuss... . . . keep reading

Webcast - So you want to be the boss? - What are the options

In this webcast, designed for potential veterinary practice owners, John Sheridan reviews the importance of understanding your own motives, refining the strategic opportunities and considering the various options for ownership.... . . . keep reading

Veterinary Business Video Show - Episode 020

In Episode 20 we'll hear from two of the business consultants recently appointed by Pfizer Animal Health to offer advice to practice owners in the UK, France, Spain and Italy and I'll show you a free website you can use to convert the format of software files.. . . . keep reading

Veterinary Business Video Show - Episode 019

In Episode 19 we'll look at the Dragons Den organised by the Vet School at Nottingham as part of a business game for 4th year students. We'll take a closer look at the services offered by Dodd and Company and I'll show you a website in which ... . . . keep reading

Practice Management News and Views from around the World - May 2010

I noted with interest the seminar held on 8th April at BSAVA Congress between the Association of British Insurers and some leading people from the veterinary profession. It seems there is "trouble at mill", with insurers expressing .... . . . keep reading

Why Being Different Is An Advantage

If I asked you what makes you different from you nearest competitor, could you describe the difference? Could you put it into words or on paper? If you thought about it I'm sure you could discover that most of us do things that we never...... . . . keep reading

Drive Revenue Through Pricing -- AAHA Veterinary Fee Reference

Are you tired of rationalizing your fee schedule and frustrated with seat-of-the-pants decision making? This article addresses the need for fee increases, making adjustments for "shoppable" items, making sure fee increases translate to commensurate revenue ... . . . keep reading

Six Strategies to Overcome Adversity

By every conventional measure, J. K. Rowling was mired in her darkest hour. Her exceptionally short-lived marriage had imploded. She had been sacked and was as poor as it was possible to be in modern Britain without being homeless. "By every .... . . . keep reading

Veterinary Business Video Show - Episode 018

In Episode 18 - we'll investigate the importance of looking at your practice and the services you offer through the eyes of consumers. I'll show you a practice management consultants' website in Texas. We'll consider the importance of a business plan, take a look at a Nifty Business Tool that you can ... . . . keep reading

Service Quality Control Tool in Veterinary Practice

You can use this tool to manage the client service experience and apply quality control in your practice. Service cycles are a practical and an easy-to-work-with method in which the whole practice team can, and should, contribute ..... . . . keep reading

Veterinary Business Video Show - Episode 017

In Episode 17 - we'll take a look at leadership and motivation in veterinary practice and see what we can learn from research outside the profession. I'll show you a website which brings back fond memories for me, about my visits to the United States in the .... . . . keep reading

Practice Management News and Views from around the World - April 2010

I've just been posting on an online forum banging my gong again about the importance of medicines revenues to veterinary practice. I learn a lot from online forums - not just in the veterinary sector - and both contributing .... . . . keep reading

When Recruiting Gets Easier, Selection Gets Tougher

With the economy on the skids and unemployment figures on the rise it's clear that a lot of companies are shedding staff to protect their businesses. But if you are hiring then right now is one of the best times in recent years to do it... . . . keep reading

How to manage personality conflicts in practice

The trite phrase, "personality conflicts," allows key issues to be ignored or defined out of existence in daily operations. To assist us, let's assume the following: The practice "vision" is current and vivid - it sets the direction for ... . . . keep reading

Practice Management Groups: Flexing the Muscles of Collaboration

Practice operators and managers put their heads together to solve problems, share knowledge and skills, create tools - and overcome isolation. Say your practice has a high staff turnover rate; freshly hired veterinary ... . . . keep reading

Veterinary Business Video Show - Episode 016

In Episode 16 - we'll learn some lessons from Peter Goss, round the world sailor and adventurer and see what that has to do with veterinary practice management. I'll show you a practice website which includes a promotional video from the patients point of view, ... . . . keep reading

The 50 Minute Action Plan to Boost you Bottom Line and the Value of your Veterinary Business

An instant-access 32 minute presentation by John Sheridan for practice owners and managers. The webcast reviews the profitability of UK veterinary practices and recommends an action plan for practice owners and .... . . . keep reading

Webcast - Reception - the communication hub in your practice - Session 2

In Session 2, designed for veterinary practice owners and managers, John Sheridan reviews the reception role as the hub between the practice, its clients and the clinical and management staff within the business... . . . keep reading

Veterinary Business Video Show - Episode 015

In Episode 15 we'll take a look at the study of Burgernomics - what on earth are Burgernomics? We'll take a closer look at a new management consultancy service in the UK and the services offered by Onswitch Ltd. I'll show you a Nifty Business Tool that you can use to ... . . . keep reading

Practice Management News and Views from around the World - March 2010

Partner compensation: Often when a firm grows the partner compensation system needs to be re-examined when and if partner roles or contributions change. As the firm has grown I suspect that your time spent on management activities .. . . . keep reading

The Power of Thank-You

When was the last time you thanked your clients? This often neglected gesture is a very powerful sales tool. As a small business owner, I want to know that the companies I chose to work with appreciate my business. Here are some of .... . . . keep reading

Self-Esteem: The Key to Productivity

Highlights from an article By Will Schutz originally selected and published by Jeff Thoren, DVM, ACC Picture this: From a large group you take six volunteers to another room. You select a trio of the six and, out of earshot of the other three, give them ... . . . keep reading

Getting Started with Online Video the Easy Way!

Editors note -- I have included this article because of the growing interest in posting video clips on veterinary practice websites. Have you ever thought about making and posting an online video? If so, then I ask..."What's stopping you?" Maybe .. . . . keep reading

Veterinary Business Video Show - Episode 014

In Episode 14, we'll consider recent reports in the veterinary press which take a gloomy look at the future health of small animal practice in the UK. We'll take a closer look at the services offered by Onswitch Ltd and visit a ... . . . keep reading

Veterinary Business Video Show - Episode 013

In Episode 13 we'll look at some of the problems which can arise in practice if any of the employees aren't aware of the wake they are creating in the practice and of the damage they can cause to staff and client goodwill and .... . . . keep reading

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Hi John, I like the beautiful backgrounds!(on the Vet Bus Video Show) The VBVS is an incredible value for practice managers and owners.(Pam Stevenson)

Thank you very much for this great lecture, I really enjoyed it! I was also wondering what technology did you use to record such a long lecture? (the sound quality was also amazing)(Sandor Gal) Thanks Sandor - I used Powerpoint with iSpring Pro to add the commentary

I just had a quick look at your latest Webcast ("So you want be the boss?"). I found it great and very useful. You should give it to any vet thinking of becoming "the boss" anywhere in the world. In France, where around 75% of practitioners are either sole owners or partners (and at least two thirds of them are do-ers), it would be especially indicated. Congratulations and thank you. (Philippe Baralon)

50 Min Action Plan - extremely well done and highly pertinent to practices in the US (Wilson W McManus DVM)

I LOVED your webcast!! Congratulations! How did you do it? (technically) (Sandor Gal DVM)

In my view the value that VBB provides is outstanding in comparison to the 30 pound yearly fee. (Pere Mercader)

Thank you for providing such a wonderful service to the veterinary industry. You encourage me as a consultant to do more and better things for my clients. (Nikki L Quenette CPA)

Greatly encouraged by the fact that there were 3 main video contibutors at BSAVA Congress this year 2009. John has got to be congratulated on being one of these contributors. (David Finlay)

Excellent, interesting webinar. Main problem I find as a participant is knowing when to speak. It was very helpful when George asked specific individuals to respond. (David Cumber)

Like the music background John. Nice compilation of slides , zoom , narration as well - and keep up the good work in 2009 (David Finlay)

Hi John great clip but would be tonnes better as a pod cast or mp3 I could listen to in the car (Paul Proctor)

Your audio clip this month was particularly interesting. It is excellent news to hear that some management skills training is now on the veterinary school curriculum. I can't believe it's taken this long. It is well overdue. It was also sobering to hear how the student debt relates to earning potential. (Dave Cumber)

This (the webinar) was definitely a good experience and one which I hope will be repeated. (Dawn Kent)

Do not know what I would have done without you. Thank you so much ..(Jane Tomlin)

I'm glad I joined the members' forum. I like the way you start new threads. (Anna Coombe)

'I thoroughly enjoyed the seminar(with Intervet)and meeting some like minded vets. Once I have had a chance to play with Vetmodel I may well be in touch again to get some feedback. Thank you again'(James Bagnall)

'I thought I would just drop you a line and let you know just how much I am enjoying the seminar series. It is teaching me a great deal and already I am reaping the rewards' (Beresford Capps)

'I found the session extremely useful and informative ... a great platform on which to carry out CPD sessions' (Anna Wardle)

'The new website looks fantastic - well done' (David Finlay)

'another excellent video tip - I really enjoy them, and get the assistants to look at them too' (Russ King)

'as always an enlightening newsletter' (Simon Fryer)

'the latest video - very insightful - thank you again' (Simon Fryer)

'a matter of choice - I like this one and I know from experience that it works' (Mark Moran)

'the latest video' - Great! As ever you remind us ogf the simple, basic things to get right. Not that we didn't know them already, just that when you're up to your arse in alligators it is sometimes difficult to remember that the intention was to drain the swamp! (Jerry Crick)

'I think the approach that you follow in these video tips is very good: simple but relevant, direct to the point, applicable and with practical examples. Please keep them going….' (Pere Mercader)

'I like that video very much: excellent tips and well presented on video . Your clip certainly emphasises the power of video in getting the message across' (David Finlay)

Another very good little video tip John . It is amazing the difference a little smile can make to a consultation!. I certainly have found this recently, and keep pinching myself to keep that happy smile , no matter how lousy I actually feel. Keep them coming (David Finlay)

These seminars .. hope you have plans for another series … was particularly grateful for your time repeating sections (Wayne Gray)