In Episode 27 - we'll consider what can be achieved in practice if we take active steps to improve communication with clients and how to handle the situation when things go wrong. We'll look at a new veterinary business blog, I'll show you a Nifty Business Tool you can use to evaluate the effectiveness of your practice team and we'll see how to handle a verbose client who just won't stop talking

Enjoy the Veterinary Business Video Show - for veterinarians, practice owners, managers, nurses, technicians, receptionists and everyone with an interest in the business of veterinary practice. Our objective is to provide you with the information, the tools and the motivation you might need to build your veterinary practice into a great business

Websites and resources mentioned in this episode

Institute of Healthcare Communicatione - National Medical Report Series

Vella and Associates - Holistic Life and balance is key to health and wellness

Veterinary Business Briefing - Resources to build your veterinary practice into a great business

Dave Nicol Veterinary Services - The Hamster Wheel Business Blog

The Practice Team Evaluation Tool - Another business tool from Veterinary Business Briefing

DVM360 Online News Magazine - Find it all here