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Everything you need to support your business management role in practice

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FEATURED ARTICLES
Stop motivating and start inspiring your veterinary staffStop motivating and start inspiring your veterinary staff
Don't let fear of failure or change stand in the way of your practice's success. Get everyone on board by building a stronger sense of purpose. As Dr. Allan called the monthly staff meeting to order, he tried to smile, but the recent ...... . . . keep reading

60 Empowering Quotes to Help You Get Things Done60 Empowering Quotes to Help You Get Things Done
Here are 60 quotes to empower you to take action, navigate through life's challenges, and get things done. Just because you are struggling does NOT mean you are failing. Every great success requires some kind of struggle to get there... . . . keep reading

Practice Survival: 5 mistakes your veterinary office receptionist is making on the phonePractice Survival: 5 mistakes your veterinary office receptionist is making on the phone
Communicating effectively over the phone is just as important as in person. Here's how to make sure your veterinary team does it right. Veterinary team members have more contact with clients over the phone than they do in person. Yet practice ...... . . . keep reading

How to say what you meanHow to say what you mean
You don't have to zip your lip if you're having trouble communicating. Instead tune in to your attention level, body language, tone level, and these other tips. In your daily interactions with clients and co-workers, there ...... . . . keep reading

Look before you leap into wellness plansLook before you leap into wellness plans
I confess--I'm a wellness plan junkie. For years I've offered them in all of my practices, from traditional clinics to charter-owned Banfield hospitals. And I'm not alone on the wellness plan bandwagon. Many leaders in our profession view them as ........ . . . keep reading

7 Incentives That Motivate Employees More Than Money7 Incentives That Motivate Employees More Than Money
It's a question that we hear all the time: "How can we motivate our employees?" The question is asked so frequently because getting the answer right is so vital to the continued success of your team and practice. Simply put, motivated employees will always be more productive than those with limited ....... . . . keep reading

6 ways to fight the veterinary competition--without fighting6 ways to fight the veterinary competition--without fighting
They did what?" I sputtered. The practice owner I was talking with on the phone was a longtime friend. He lowered his voice and explained, "They bought reviews on Google." We were discussing the megapractice down the road. This practice had ..... . . . keep reading

Mission Statements: A Compass for Effective Decision-MakingMission Statements: A Compass for Effective Decision-Making
Mission statements provide a clear, concise, and written representation of a practice's philosophy. Today, many practices have mission statements, but the way they are crafted and utilized for decision-making varies from practice to practice.... . . . keep reading


Featured Resources
Veterinary Business Video Show - Episode 100Veterinary Business Video Show - Episode 100
In Episode 100 we'll we'll take another look at the paradox of choice, consider its relevance to veterinary practice and we'll hear Tom Peters views about first impressions. We'll consider your leadership role in practice, hear ....... . . . keep reading

Veterinary Business Video Show - Episode 099Veterinary Business Video Show - Episode 099
In Episode 99 we'll hear about the importance of an organisational strategy, we'll ask what you plan to do with your future and we'll consider the three key components for success in veterinary practice. We'll learn how to use eye ..... . . . keep reading

Practice Management News and Views from around the World - June 2013Practice Management News and Views from around the World - June 2013
Keep a pulse on your practice's health by measuring these important metrics. Revenue, profit, revisit rates. Even though these numbers don't always tell the story we'd like to hear, the good news is we're paying attention. As the adage goes, you .... . . . keep reading

Veterinary Business Video Show - Episode 098Veterinary Business Video Show - Episode 098
In Episode 98 we'll hear about some of the factors which influence practice profitability, find out how to deal with negative reviews online and we'll think about the priorities of life. We'll hear how to plan your management time, ask whether .... . . . keep reading

Veterinary Business Video Show - Episode 097Veterinary Business Video Show - Episode 097
In Episode 97 we'll ask what makes us feel good about work and hear some suggestions about managing the people who are managing you. We'll see some advice from the late Steve Jobs about collaboration in the workplace, we'll hear ....... . . . keep reading

Practice Management News and Views from around the World - May 2013Practice Management News and Views from around the World - May 2013
Fifty years ago, it was still possible for a young veterinarian, after a few months experience, to set up or purchase a practice on their own, generally with the assistance of a wife and maybe one additional employee to act as ...... . . . keep reading

Veterinary Business Video Show - Episode 096Veterinary Business Video Show - Episode 096
In Episode 96 we'll find out that wowing customers doesn't necessarily build loyalty and we'll learn how to use podcasts to engage with your clients. We'll ask what professionalism in veterinary medicine means to you, we'll hear ...... . . . keep reading

Veterinary Business Video Show - Episode 095Veterinary Business Video Show - Episode 095
In Episode 95 we'll we'll hear about the correlation between the Pareto Principle and the business of dental practice, we'll look at the UK small animal practice numbers update and we'll hear from Warren Buffet about the best advice he received from ....... . . . keep reading

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     TESTIMONIALS
    Here's what our members are saying ...

    I’ve really enjoyed this, John! The dolphin clip is amazing - and thank you for the mention. You do so much for this profession, you really do!- (Caroline Johnson)

    Easy to watch, informative and stimulating, great work keep it up - (Chris Walters)

    Thanks for your prompt response and I look forward to the DVD - As always we value your content - (Dane Walker)

    I don’t often get or take the time to be on the site but when I do it is very valuable! Plus I want to support your contribution to the industry. You are awesome! - (Pam Stevenson CVPM)

    Thank you for all the great info you publish and provide - (Matthew Flann)

    VBB is a very useful and topical resource so thank you for your hard work in producing it, from practice managers everywhere! – (Julie Beacham)

    John - I have followed your website for more years than I can count. Thanks for all your great info. Have a great day. - (Laura Rice CVT)

    The tremendous work you do to provide very valuable pieces of information on your website is a great contribution to the vet profession - (Philippe Baralon)

    Thank you John - you’ve been a model of courtesy and an example to others about how a subscription website should be maintained - (Robert Cooper)

    I am new to your website, and so far I have found it absolutley brilliant. I would like to complete the 100 cons review tool but I am not sure I am compiling it correctly (transferred to Forum Discussion) - (Dan Farmer)

    I am proud to be a member of your website! I really appreciate your education in this very important -and often neglected- field of veterinary medicine. I wish you good health and keep up your great work and enthusiasm (Sandor Gal)

    I have read the article “Do You Really Need More Clients?” and it is very enlightening. Well done for your pioneering approach to practice management. It is a pity more vets didn’t read and listen to you (David Finlay)

    John, I really like what you’re doing with Veterinary Business Briefing. It is very inviting, easy to read and has great, practical information(Bryan Buescher)

    Hi John, I like the beautiful backgrounds!(on the Vet Bus Video Show) The VBVS is an incredible value for practice managers and owners.(Pam Stevenson)

    Thank you very much for this great lecture, I really enjoyed it! I was also wondering what technology did you use to record such a long lecture? (the sound quality was also amazing)(Sandor Gal) Thanks Sandor - I used Powerpoint with iSpring Pro to add the commentary

    I just had a quick look at your latest Webcast ("So you want be the boss?"). I found it great and very useful. You should give it to any vet thinking of becoming "the boss" anywhere in the world. In France, where around 75% of practitioners are either sole owners or partners (and at least two thirds of them are do-ers), it would be especially indicated. Congratulations and thank you. (Philippe Baralon)

    50 Min Action Plan - extremely well done and highly pertinent to practices in the US (Wilson W McManus DVM)

    I LOVED your webcast!! Congratulations! How did you do it? (technically) (Sandor Gal DVM)

    In my view the value that VBB provides is outstanding in comparison to the 30 pound yearly fee. (Pere Mercader)

    Thank you for providing such a wonderful service to the veterinary industry. You encourage me as a consultant to do more and better things for my clients. (Nikki L Quenette CPA)

    Greatly encouraged by the fact that there were 3 main video contibutors at BSAVA Congress this year 2009. John has got to be congratulated on being one of these contributors. (David Finlay)

    Excellent, interesting webinar. Main problem I find as a participant is knowing when to speak. It was very helpful when George asked specific individuals to respond. (David Cumber)

    Like the music background John. Nice compilation of slides , zoom , narration as well - and keep up the good work in 2009 (David Finlay)

    Hi John great clip but would be tonnes better as a pod cast or mp3 I could listen to in the car (Paul Proctor)

    Your audio clip this month was particularly interesting. It is excellent news to hear that some management skills training is now on the veterinary school curriculum. I can't believe it's taken this long. It is well overdue. It was also sobering to hear how the student debt relates to earning potential. (Dave Cumber)

    This (the webinar) was definitely a good experience and one which I hope will be repeated. (Dawn Kent)

    Do not know what I would have done without you. Thank you so much ..(Jane Tomlin)

    I'm glad I joined the members' forum. I like the way you start new threads. (Anna Coombe)

    'I thoroughly enjoyed the seminar(with Intervet)and meeting some like minded vets. Once I have had a chance to play with Vetmodel I may well be in touch again to get some feedback. Thank you again'(James Bagnall)

    'I thought I would just drop you a line and let you know just how much I am enjoying the seminar series. It is teaching me a great deal and already I am reaping the rewards' (Beresford Capps)

    'I found the session extremely useful and informative ... a great platform on which to carry out CPD sessions' (Anna Wardle)

    'The new website looks fantastic - well done' (David Finlay)

    'another excellent video tip - I really enjoy them, and get the assistants to look at them too' (Russ King)

    'as always an enlightening newsletter' (Simon Fryer)

    'the latest video - very insightful - thank you again' (Simon Fryer)

    'a matter of choice - I like this one and I know from experience that it works' (Mark Moran)

    'the latest video' - Great! As ever you remind us ogf the simple, basic things to get right. Not that we didn't know them already, just that when you're up to your arse in alligators it is sometimes difficult to remember that the intention was to drain the swamp! (Jerry Crick)

    'I think the approach that you follow in these video tips is very good: simple but relevant, direct to the point, applicable and with practical examples. Please keep them going….' (Pere Mercader)

    'I like that video very much: excellent tips and well presented on video . Your clip certainly emphasises the power of video in getting the message across' (David Finlay)

    Another very good little video tip John . It is amazing the difference a little smile can make to a consultation!. I certainly have found this recently, and keep pinching myself to keep that happy smile , no matter how lousy I actually feel. Keep them coming (David Finlay)

    These seminars .. hope you have plans for another series … was particularly grateful for your time repeating sections (Wayne Gray)