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Everything you need to support your business management role in practice


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The Veterinary Business Video Show - Episode 015
- click the screen to see the latest practice management video-clip


For hundreds of articles, downloadable and on-line management tools, forms, checklists and other templates plus on-line webcasts and webinars, video and audio management tips, benchmark services, news and views from around the world, practice management links and contacts and much, much more.



Featured Resources
Veterinary Business Video Show - Episode 015Veterinary Business Video Show - Episode 015
In Episode 15 we'll take a look at the study of Burgernomics - what on earth are Burgernomics? We'll take a closer look at a new management consultancy service in the UK and the services offered by Onswitch Ltd. I'll show you a Nifty Business Tool that you can use to ... . . . keep reading

Practice Management News and Views from around the World - March 2010Practice Management News and Views from around the World - March 2010
Partner compensation: Often when a firm grows the partner compensation system needs to be re-examined when and if partner roles or contributions change. As the firm has grown I suspect that your time spent on management activities .. . . . keep reading

Veterinary Business Video Show - Episode 014Veterinary Business Video Show - Episode 014
In Episode 14, we'll consider recent reports in the veterinary press which take a gloomy look at the future health of small animal practice in the UK. We'll take a closer look at the services offered by Onswitch Ltd and visit a ... . . . keep reading

Webcast - 'Reception - the communication hub in your practice - Session 1'Webcast - 'Reception - the communication hub in your practice - Session 1'
In this webcast, designed for veterinary practice owners and managers, John Sheridan reviews the key role of the reception team in achieving the professional and commercial objectives for your veterinary business. Session 1 .. . . . keep reading

Veterinary Business Video Show - Episode 013Veterinary Business Video Show - Episode 013
In Episode 13 we'll look at some of the problems which can arise in practice if any of the employees aren't aware of the wake they are creating in the practice and of the damage they can cause to staff and client goodwill and .... . . . keep reading

Practice Management News and Views from around the World - February 2010Practice Management News and Views from around the World - February 2010
Partner compensation: Often when a firm grows the partner compensation system needs to be re-examined when and if partner roles or contributions change. As the firm has grown I suspect that your time spent on management activities .. . . . keep reading

Veterinary Business Video Show - Episode 012Veterinary Business Video Show - Episode 012
In this Episode we'll hear some views about valuing a veterinary practice from the United States and from the UK We'll take a look at a website devoted to helping practice managers with their people problems. I'll show you ... . . . keep reading

Webcast - The Fifty Minute Action Plan to Boost your Bottom Line and the Value of your Veterinary BusinessWebcast - The Fifty Minute Action Plan to Boost your Bottom Line and the Value of your Veterinary Business
The presentation is designed for practice owners and managers. The webcast reviews the profitability of UK veterinary practices and recommends an action plan for practice owners and.... . . . keep reading


FEATURED ARTICLES
The Power of Thank-YouThe Power of Thank-You
When was the last time you thanked your clients? This often neglected gesture is a very powerful sales tool. As a small business owner, I want to know that the companies I chose to work with appreciate my business. Here are some of .... . . . keep reading

Self-Esteem: The Key to ProductivitySelf-Esteem: The Key to Productivity
Highlights from an article By Will Schutz originally selected and published by Jeff Thoren, DVM, ACC Picture this: From a large group you take six volunteers to another room. You select a trio of the six and, out of earshot of the other three, give them ... . . . keep reading

Getting Started with Online Video the Easy Way!Getting Started with Online Video the Easy Way!
Editors note -- I have included this article because of the growing interest in posting video clips on veterinary practice websites. Have you ever thought about making and posting an online video? If so, then I ask..."What's stopping you?" Maybe .. . . . keep reading

The 85% Solution:Choosing accountability - 3 steps to owning your success at work and in lifeThe 85% Solution:Choosing accountability - 3 steps to owning your success at work and in life
How much of your success is up to you - your choices, your actions, your behaviours - versus outside conditions? If your mind-set is that you're at least 85% responsible for your success - and that just 15% could depend on the ... . . . keep reading

Eight Steps to Attracting ClientsEight Steps to Attracting Clients
There's a logical sequence to building a business, whether it's online or offline. There are certain things that must be done in order to see your business grow. By committing to follow these eight steps, you can attract .... . . . keep reading

The Economics of CompassionThe Economics of Compassion
In our not-so-distant past, veterinarians were often rewarded for their services with chickens, pies, or even some homemade libations. This nonmonetary payment was not an equal exchange for the value of the services, but an expression ... . . . keep reading

Compliance: Taking quality care to the next levelCompliance: Taking quality care to the next level
The improvement that many hospitals have made in compliance is just what the doctor ordered to address our current economy. Now is the time to use this information to put your practice ... . . . keep reading

Importance of Asking QuestionsImportance of Asking Questions
Listening to the news over the last few days it seems clear that the worst is yet to come. Economic gloom continues to reign, even with the interest rate cuts and all the other .... . . . keep reading

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     TESTIMONIALS
    Here's what our members are saying ...

    50 Min Action Plan - extremely well done and highly pertinent to practices in the US (Wilson W McManus DVM)

    I LOVED your webcast!! Congratulations! How did you do it? (technically) (Sandor Gal DVM)

    In my view the value that VBB provides is outstanding in comparison to the 30 pound yearly fee. (Pere Mercader)

    Thank you for providing such a wonderful service to the veterinary industry. You encourage me as a consultant to do more and better things for my clients. (Nikki L Quenette CPA)

    Greatly encouraged by the fact that there were 3 main video contibutors at BSAVA Congress this year 2009. John has got to be congratulated on being one of these contributors. (David Finlay)

    Excellent, interesting webinar. Main problem I find as a participant is knowing when to speak. It was very helpful when George asked specific individuals to respond. (David Cumber)

    Like the music background John. Nice compilation of slides , zoom , narration as well - and keep up the good work in 2009 (David Finlay)

    Hi John great clip but would be tonnes better as a pod cast or mp3 I could listen to in the car (Paul Proctor)

    Your audio clip this month was particularly interesting. It is excellent news to hear that some management skills training is now on the veterinary school curriculum. I can't believe it's taken this long. It is well overdue. It was also sobering to hear how the student debt relates to earning potential. (Dave Cumber)

    This (the webinar) was definitely a good experience and one which I hope will be repeated. (Dawn Kent)

    Do not know what I would have done without you. Thank you so much ..(Jane Tomlin)

    I'm glad I joined the members' forum. I like the way you start new threads. (Anna Coombe)

    'I thoroughly enjoyed the seminar(with Intervet)and meeting some like minded vets. Once I have had a chance to play with Vetmodel I may well be in touch again to get some feedback. Thank you again'(James Bagnall)

    'I thought I would just drop you a line and let you know just how much I am enjoying the seminar series. It is teaching me a great deal and already I am reaping the rewards' (Beresford Capps)

    'I found the session extremely useful and informative ... a great platform on which to carry out CPD sessions' (Anna Wardle)

    'The new website looks fantastic - well done' (David Finlay)

    'another excellent video tip - I really enjoy them, and get the assistants to look at them too' (Russ King)

    'as always an enlightening newsletter' (Simon Fryer)

    'the latest video - very insightful - thank you again' (Simon Fryer)

    'a matter of choice - I like this one and I know from experience that it works' (Mark Moran)

    'the latest video' - Great! As ever you remind us ogf the simple, basic things to get right. Not that we didn't know them already, just that when you're up to your arse in alligators it is sometimes difficult to remember that the intention was to drain the swamp! (Jerry Crick)

    'I think the approach that you follow in these video tips is very good: simple but relevant, direct to the point, applicable and with practical examples. Please keep them going….' (Pere Mercader)

    'I like that video very much: excellent tips and well presented on video . Your clip certainly emphasises the power of video in getting the message across' (David Finlay)

    Another very good little video tip John . It is amazing the difference a little smile can make to a consultation!. I certainly have found this recently, and keep pinching myself to keep that happy smile , no matter how lousy I actually feel. Keep them coming (David Finlay)

    These seminars .. hope you have plans for another series … was particularly grateful for your time repeating sections (Wayne Gray)