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Veterinary Business Video Show - Episode 013 In Episode 13 we'll look at some of the problems which can arise in practice if any of the employees aren't aware of the wake they are creating in the practice and of the damage they can cause to staff and client goodwill and .... . . . keep reading Practice Management News and Views from around the World - February 2010 Partner compensation: Often when a firm grows the partner compensation system needs to be re-examined when and if partner roles or contributions change. As the firm has grown I suspect that your time spent on management activities .. . . . keep reading Veterinary Business Video Show - Episode 012 In this Episode we'll hear some views about valuing a veterinary practice from the United States and from the UK We'll take a look at a website devoted to helping practice managers with their people problems. I'll show you ... . . . keep reading Webcast - The Fifty Minute Action Plan to Boost your Bottom Line and the Value of your Veterinary Business The presentation is designed for practice owners and managers. The webcast reviews the profitability of UK veterinary practices and recommends an action plan for practice owners and.... . . . keep reading Veterinary Business Video Show - Episode 011 In this Episode we'll see what two more of the speakers at the London Vet Show had to say about footfall and ask 'what's the difference between a client and a customer?', we'll take a closer look at the Alan Gibson Taxation ..... . . . keep reading Practice Management News and Views from around the World - January 2010 We all know the power of first impressions. How people perceive us during the first few seconds of an encounter has a major influence on whether they will trust us, be attracted to us .. . . . keep reading Veterinary Business Video Show - Episode 010 In this Episode we'll see what two of the speakers at the London Vet Show had to say about professional fees and charges and see what we can learn from an excellent UK practice website. I'll show you a Nifty ... . . . keep reading Equipment Charge Calculator You can use this tool to calculate an appropriate charge for the use of a major diagnostic tool or other capital equipment item in veterinary practice. It simply requires management to enter ... . . . keep reading

The 85% Solution:Choosing accountability - 3 steps to owning your success at work and in life How much of your success is up to you - your choices, your actions, your behaviours - versus outside conditions? If your mind-set is that you're at least 85% responsible for your success - and that just 15% could depend on the ... . . . keep reading Eight Steps to Attracting Clients There's a logical sequence to building a business, whether it's online or offline. There are certain things that must be done in order to see your business grow. By committing to follow these eight steps, you can attract .... . . . keep reading The Economics of Compassion In our not-so-distant past, veterinarians were often rewarded for their services with chickens, pies, or even some homemade libations. This nonmonetary payment was not an equal exchange for the value of the services, but an expression ... . . . keep reading Compliance: Taking quality care to the next level The improvement that many hospitals have made in compliance is just what the doctor ordered to address our current economy. Now is the time to use this information to put your practice ... . . . keep reading Importance of Asking Questions Listening to the news over the last few days it seems clear that the worst is yet to come. Economic gloom continues to reign, even with the interest rate cuts and all the other .... . . . keep reading Mentoring Is the Miracle Grow for Your Business In my first "proper" blog from the bottom of the earth (no that isn't meant to be offensive to my Australian colleagues). In fact, from what I've seen in my short time here so far, there is .. . . . keep reading The dog's too fat - and so is the client: how to handle delicate consultations All veterinary practitioners will, from time to time, be faced with having to discuss a diagnosis with a client that may potentially cause embarrassment or offence. Some pet owners may be upset by ... . . . keep reading How to manage personality conflicts in practice The trite phrase, "personality conflicts," allows key issues to be ignored or defined out of existence in daily operations. To assist us, let's assume the following: The practice "vision" is current and ... . . . keep reading