For hundreds of articles, downloadable and on-line management tools, forms, checklists and other templates plus on-line management seminars, video and audio management tips, benchmark services, news and views from around the world, practice management links and contacts, live eBay veterinary/business page and much, much more.

Your reception staff - the key to business success My video tip this month is to take a fresh look at your reception team. They are at the hub of your practice and the key to your business success. Receptionists are your link with ... . . . keep reading Practice Monitor The Practice Monitor business tool is an Excel based workbook designed to prepare a quarterly management accounting report for your practice to enable you to compare actual performance... . . . keep reading New and Expectant Mothers Health and Safety at Work Kit This management tool is designed to assist practice owners and managers to prepare some of the Health and Safety documentation for new and expectant mother employees... . . . keep reading Web based veterinary management software One of the keys to practice success is the ready availability of up-to-date data about every aspect of practice performance. That means reliable veterinary management software .. . . . keep reading Fee Calculator for small animal practice This business tool will calculate the hourly revenue your practice must generate from the sale of professional time and expertise and help you to calculate fees for specific services. . . . keep reading One way to increase traffic to your practice website One of the biggest challenges with a practice website is to generate more traffic to your homepage and there is a strong case for linking your practice website with other web based ... . . . keep reading Interview with Mark Moran I was pleased to have an opportunity at the recent BSAVA Congress in Birmingham, to have a chat with Mark Moran. We discussed a number of current issues including the impact of the current economic turndown in the UK ... . . . keep reading Market Research Survey A number of veterinary practices have found it invaluable to commission market research projects in the catchment area of their practice. They are designed to investigate the attitude of their own clients and of other animal owners in the locality towards their own practice and other competitor practices. . . . keep reading

Increase Your Revenues by Increasing Your Capacity for Service You walk into your family doctor's office to have your annual check up and what do you see? Three to four other people in the reception area waiting to see the same doctor you are planning to see at the same .. . . . keep reading Technology and Standards of Care: The Long-Term View Just a stroll down the lane today is enough to prove one simple fact of modern-day life -- technology is here to stay. Cell phones abound, laptop computers and PDAs (personal digital assistants) are everywhere ... . . . keep reading Options for Practice Ownership 2 The second of two articles to review and update current options for practice ownership and to seek individuals who have become practice owners during the last few years and who might be prepared to share ... . . . keep reading Best Practices of Great Service Companies Great service companies share common beliefs about the importance of culture, behaviors, people and relationships. These beliefs manifest themselves in different ways, but they form the core of each company's operating principles. . . . keep reading Options for Practice Ownership The first of two articles. This one was published in the Veterinary Business Journal in June 2008. The April/May 2005 issue of The Veterinary Business Journal included the first of my articles entitled Major Crossroads in Your Career .. . . . keep reading Using the Power of the Press to Grow Your Practice Whether your practice is well established or you are planning a grand opening, you will want publicity to be a part of your marketing strategy. Practices that achieve the kind of publicity that media exposure ... . . . keep reading Establishing fees as different as individual practitioners Establishing fees as different as individual practitioners. Kurt Oster asks 'what can we say about fees and fee structure that hasn't already been said?' Yet, day after day and year after year many practice owners .. . . . keep reading Take Your Training To A New Level With These 7 Rarely-Used Skills Take Your Training To A New Level With These 7 Rarely-Used Skills. If you are a trainer, instructor, consultant… or manager who occasionally trains, you are potentially making the biggest contribution to your organisation's fortunes .. . . . keep reading